정책

Purpose

One of ACC’s core aims is to provide students with a learning experience that is rewarding and enjoyable. However, despite out best endeavours, a student may sometimes face a problem with:

– the teaching or assessment in their course

– one of the other services provided by ACC

– The actions or behaviour of another ACC members (staff or student)

If you are having difficulties, you can  be assured that whatever the nature of your problem, The college wants to know about it, and will work with you to address it.

The purpose of this policy is to outline the principles and procedures to followed to provide effective, efficient, timely, fair and safe resolution of academic and non academic matters.

 

Scope

This process relates to non-academic and academic matters and this policy is available to all potential students, enrolled students and staff of ACC. This policy applies regardless of the location of the campus at which the complaint has arisen, the student’s place of residence or mode in which they study. There is no charge to applicants for accessing any step of this procedure. Any agreement issuing from this procedure does not remove a student’s right to take further action under Australia’s consumer protection laws.

 

Definitions

Concern

In some cases you may feel you have experienced unreasonable treatment disadvantage or distress – In an academic or non-academic matter – and want to make a complaint about it.

A concern is when a student informally contacts the most qualified ACC staff members (eg verbally or by email) and their concern is dealt with quickly to the satisfaction of all concerned without requiring further formal action.

Complaints

This is a written statement of complain that

  1. a) may arise from a concern that has not been dealt with to the student’s satisfaction and

therefore require further formal action, or

  1. b) involves a matter that requires immediate senior management attention due to the

serious nature of the complaint.

Student

A person who is enrolled student or potential student who is seeking to enroll into any courses or subjects offered by Australia Christian College.

 

Policy statement

This policy provides a framework for handling complaints using the principles of equity and transparency. It is ACC policy to address and resolve issues among those directly concerned in the first instance. All issues are addressed in a timely manner and treated in the strictest confidence.

ACC ensures its complaints procedures are communicated to students and staff and that staff are trained in the application of this procedure during their induction. Staff who are directly responsible for handling complaints will be provided with appropriate training as part of their staff development. Students will be provided with this policy at the time of enrolment.

The Australia Christian College Board will review and evaluate procedures followed for any complaints and appeals lodged under this policy.

In academic and non academic matters, the complainant and respondent will not be victimized or discriminated against in any of the stages set out in this policy.

Academic complaints may include matters that affect a student’s :

  • academic progress
  • assessment
  • curriculum issues

Non-academic complaints may include:

  • complaints in relation to personal information
  • administrative matters
  • bullying, antisocial or vilifying behaviour
  • discrimination
  • financial matters
  • fines
  • payments
  • application process
  • exclusions from events and facilities
  • curruption
  • child abuse

 

Expectations of students

ACC will treat all students raising a concern or making a complaint with seriousness and a commitment to work with the student to resolve the problem. In return it is expected that a student will:

  • not make a complaint that is frivolous or malicious;
  • participate in the complaint resolution process in good faith;
  • in the first instance, try to resolve the issue, problem or grievance directly with the person/s concerned and, if this is not possible or too uncomfortable, address such complaints to the lowest possible level of management. However, ACC recognises that some complaints are most appropriately dealt with at a more senior level – for example, complaints of unlawful harassment or discrimination, or corruption, maladministration, serious waste of public money or child abuse. Advice on how to report these types of complaint is given below.

 

Procedure

Step 1 How to raise a Concern

In the first instance raise your concern directly with the most relevant party involved. This needs to happen within 10 working days of the issue arising. If you do not feel comfortable with this you may discuss your issue with a tutor or staff member in the college. A satisfactory outcome might be achieved through conciliation. If the outcome is not satisfactory, you can choose to progress to the next step of the formal complaints process.

Step 2 How to raise a formal  Complaint

If you choose to make a formal Complaint, you can be assured that ACC will:

  • receive your complaint with seriousness, professionalism and in confidence – this means that information regarding your complaint will be not be disclosed to anyone who does not have a legitimate need to know about it;
  • handle your complaint according to the principles of procedural fairness, timeliness and accountability;
  • not regard or treat you less favourably because you have chosen to make a complaint;
  • recognise your right to be assisted and, if needed, be represented by a person of your choosing in the resolution of a complaint.
  1. If your Concern cannot be immediately addressed and resolved for all parties concerned, or an issue arises of a serious nature (eg unlawful behaviour) you must write a letter outlining your complaint. (see : Complaining Letter Form) This letter must be signed and dated. This needs to happen within 10 working days of the issue arising. It is to be forwarded to the General Manager of the College.

Contact details for the General Manager are:

Phone 02 6255 4597 between office hours Monday to Friday

E-mail:  info@accu.edu.au and address the email to ” General Manager”

Address: Our head office-  2 Randwick Rd Lyneham ACT 2602.

  1. On receipt of the written letter, the General manager will investigate the case within 10 working days. This investigation will include allowing you ( complainant) the opportunity to present your case to the General Manager at no cost to you. In addition, you will be allowed to be assisted or accompanied by a support person of your choosing.

The outcome of this review will be notified to you in writing with the detailed reasons within 14 days.

* IF the case is needed to consider more than 60 calendar days, ACC will 1) inform the complainant or appellant in writing, including reasons why more than 60 calendar days are required: and 2) regularly update the complainant or appellant on the progress of the matter.

If the matter remains unresolved, you may choose to process to Step 3 by requesting the General manager to refer the matter to the CEO. You also need to send a written appeal to the CEO.

Contact details for the CEO are:

Phone 02 6255 4597 between office hours Monday to Friday

E-mail:  info@accu.edu.au and address the email to ” CEO”

Address: Our head office-  2 Randwick Rd Lyneham ACT 2602.

Step 3 Internal review

On receipt of your written appeal and the referral from the General Manager, the CEO will assemble ‘The  Resolution Committee’  within 14 days consisting of an independent and impartial senior officer of the college, an independent person with no formal connection to the college, and CEO (who is also the chair of the Resolution committee).

A copy of the written complaints will be sent to the committee before the scheduled meeting by the CEO. After considering all the relevant matters of your case, the outcome will be informed of the decision by the Chair in writing with the detailed reason within 14 working days of the committee’s considerations. If you are still consider the matter unresolved, you can proceed to Step 4.

Step 4 External review

If you are not satisfied with the outcome of your internal appeal, you may seek an external dispute resolution process through the state or territory registering body, or the National Training Complaints Hotline. ACC will advise the student of his or her right to access the external appeal process at minimal or no cost.

Telephone: 133873 or the Resolution Institute ( combined LEADR and IOMA) for referral to a  suitable mediator. Address: Level 1, 1-15 Bridge St

Sydney NSW 2000, Ph: 1800 651 650. Website: http://www.resolution.institute/

ACC will give due consideration to any recommendation arising from the external mediator within 10 working days.

 

Records

Appropriate records will be kept of all meetings and documents pertaining to a complaint process under ” Student Complaints records” All records relating to complaints  shall be deemed confidential and retained for a minimum of five years. During this time, all parties to the grievances are entitled to appropriate access to these records.

 

Responsibility

The General Manager will be responsible for implementation of this policy and procedure and ensuing that all staff are fully trained in its operation.

 

Privacy

The college complies with the privacy principles set out in the Privacy Act 1988, when handling personal information. A student may apply for and receive a copy of the personal information held by the application that relates to that student.

 

Publication

This policy and procedure is also noted in the following ACC documents and locations.

-Student Handbook

-Operational Manual for staff

-ACC website (www.accu.edu.au)

APPROVAL

Complains  Policy and Procedure was agreed to and ratified by The Board of directors of Australia Christian College on 03/06/2015

Students are given pre-enrolment information that states the total amount of all fees associated with the training and assessment being provided and includes details on payment terms. Students are not required to pay fees up front but they should all fees are paid at the completion of training. Otherwise, they cannot get their certificate. Students are asked to pay their fees on term based regularly.

The following is the current fee policy. It may be changed in the following year.

All course fees are paid directly to the national office. ACC collects fees by each term.


Item Amount Condition
Application fee $200 Non- refundable
All of Oversea Student need to pay by Semester and after 4 weeks of each semester student can not refund at all.
Diploma $8,000 for a year Full time
$4,000 for each semesters
$2,000 for each terms
graduate diploma $9,800 for a year Full time
$4,900 for each semesters
$2,450 for each terms
Late fee  $30 (incl. GST) for payments not received by due date,
$60 (incl. GST) for payments received after school start,

Refund Policy

  1. The College recognizes that there may be circumstances that warrant a refund of tuition fees collected by the College.
  2. Partial or full refunds will be given where a student has paid a tuition fee deposit or paid tuition fees, and then withdraws from the program and/or course/s prior to the relevant census dates.
  3. Where ACC is unable to provide agreed services ACC will make a refund to students in accordance with relevant Commonwealth and State legislation.
  4. For the purposes of determining whether a refund is given, the date of withdrawal from a course is the date on which the College receives written notification of withdrawal (use ACC withdrawal form).
  5. Census dates for courses can be viewed on the website https://www.accu.edu.au (census dates) to ensure current and prospective students have publicly given available, up-to-date, and accurate information.
  6. A student who voluntarily withdraws from a course before the course census date, will not incur a tuition fee liability for the course from which they have withdrawn and will be eligible for a full refund of tuition fees paid.
  7. A student who withdraws from a course after the course census date will incur a tuition fee liability for the course and is not entitled to a refund (applied only for the current semester period)
  8. Even in case the College unable operate its refund policy, overseas student still can be protected by the Education Services law 2000 for overseas students (Education Services for Overseas Students: ESOS Act 2000 and ESOS Regulations 2001)
  9. ACC will refund within 28 days of the receipt of written notification of withdrawal by the students or parent(s)/legal guardian tuition fees paid by or on behalf of the student as agreed.
  10. This agreement, and the availability of complaints and appeals processes does not remove the right to take action under Australia’s consumer protection laws.

Administration fee,

Late assignment,$ 60 per assignment

Certificate issue,$ 30

Re-registration after withdrawal: $ 60

Additional fees that may apply for purchasing books

Each year: $ 200 ~ 300

 

Withdrawals

When students withdraw the course, they must discuss the matter with their tutors and they need to fill out the “Form of withdrawal” and submit it to their trainers/tutors. The date of withdrawal is the date by which the written notification is received by ACC main office.
The withdrawal form should be submitted before the next term starting day.

Refund Policy and Procedure
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Purpose

To provide effective, efficient, timely, fair, safe appeals procedure for academic matters, stating the policy, including the principles to be applied and the procedures to be followed.

 

Scope

This process relates to  academic matters and this policy is available to all potential students, enrolled students and staff of ACC. This policy applies regardless of the location of the campus at which the complaint has arisen, the student’s place of residence or mode in which they study. There is no charge to applicants for accessing any step of this procedure. Any agreement issuing from this procedure does not remove a student’s right to take further action under Australia’s consumer protection laws.

 

Definitions

Appeal

This is a written statement appealing the result of an academic decision by ACC for example, the student may believe a piece of assessment did not receive a sufficient grade. ACC will address student appeals in a procedurally fair and reasonable manner, having regard to the principles of timeliness, confidentiality, absence of bias and freedom from victimisation

Student

A person who is enrolled student or potential student who is seeking to enroll into any courses or subjects offered by Australia Christian College.

 

Policy statement

Students can request reviews of the following types of ACC academic decision: Any decision in relation to their studies for example:

– final  grades

-progression

-exclusion. A student may face exclusion from future classes when:

– they fail a unit within a course three times

-they fail one or more courses

– they cumulative course results are ‘not yet competent’

-eligibility to graduate

-special consideration

-deferred tests.

This policy provides a framework for handling  appeals using the principles of equity and transparency. It is ACC policy to address and resolve issues among those directly concerned in the first instance. All issues are addressed in a timely manner and treated in the strictest confidence. All parties involved in the issue will be treated with respect and will not be victimized or discriminated against.

ACC ensures its appeals procedures are communicated to students and staff and that staff is trained in the application of this procedure during their induction. Staff members are directly responsible for handling complaints will be provided with appropriate training as part of their staff development. Students will be provided with this policy at the time of enrolment.

The Australia Christian College Board will review and evaluate procedures followed for any complaints and appeals lodged under this policy.

 

Procedure

Australia Christian College has a three step process for reviewing academic decision

Step 1: Understanding the decision

Students must informally contact the decision maker in person or in writing to request an explanation of the decision, any additional information about the decision, check and details and correct any misunderstandings. Students must make contact within 10 days of the delivery of the original decision. The decision-maker must reply with an explanation within 10 days of the student request.

Step 2 Reviewing the decision

  1.  If the matter cannot be resolved informally in Step 1, students may request a review of the decision to the QMC director (Quality management committee director) using the Application Form : Appeals Against Academic Decisions (attached at end of Appeals Policy)

Contact details  for the QMC director are:

Phone 02 6255 4597 between office hours Monday to Friday

E-mail:  info@accu.edu.au and address the email to ” QMC director”

Address:  Our head office-  2 Randwick Rd Lyneham ACT 2602.

This application from must be submitted within 10days of receiving the reply from the decision-maker in Step 1 and there is no charge to the student. The QMC director must reply to the Application within 10 days.

The outcomes of Step 2 may include:

  • The QMC director deems the student’s application to be invalid.
  • The QMC director affirms the academic decision.
  • The student, with a better understanding of the grounds upon which the decision was made, does not seek to appeal the review decision.
  • The student submits a formal application to an agency external to ACC (See Step 3).

Onus of Proof with the Application

In applying for a decision to be reviewed, the student bears the onus of proof and is responsible for establishing that the decision in the first instance was an unreasonable decision. The student is required to formally present their case in writing and provide the review officer or appeal body with all information relevant to the decision. The review officer or appeal body can only base their decision on the material before them.

It is the responsibility of the student to identify fully the grounds on which they believe the decision was an unreasonable decision and provide all relevant evidence from the beginning of the review or appeal process.

New grounds for review or appeal or new evidence should not be introduced during the process unless:

  • there has been a major change in circumstance since the student initiated the review or appeal;
  • the new information or evidence was not reasonably available to the student at the time the review or appeal was initiated; and
  • the new information or evidence has a material effect on the review or appeal.

Where new information or evidence relating to a matter is accepted the review officer or appeal body may refer the matter back to the decision-maker or person who undertook initial review of the matter.

Step 3 College Appeals Committee

The College Appeals Committee comprises of an independent and impartial senior officer of the college, an independent person from the outside and CEO.

To apply for an appeal of a decision in Step 2, a student must complete a new Application Form: Appeals of Academic Decision/s form and submit it to the Appeals Committee within 10 days of receiving the response from the QMC director in Step 2.

The student should provide the Appeals Committee with their application and copies of all relevant documentation, including documentation from Step 1 Understanding the Decision and Step 2 Reviewing the Decision. A student must attach all correspondence from the Step 2 QMC director, including the letter advising the student of the outcome of the review process and supporting reasons.

Response to Student

Within 10 days of the student appealing, the College Appeals Committee will acknowledge receipt of the appeal and advise the student whether the Appeal has merit and, if so, of the day and date of the meeting. The student will be invited to attend and to bring a support person if they wish.

Within 10 days of the meeting, the College Appeals Committee will provide the student with the outcome of their deliberations in writing.

  • IF the case is needed to consider more than 60 calendar days, ACC will 1) inform the comlainant or appellant in writing, including reasons why more than 60 calendar days are required: and 2) regularly update the complainant or appellant on the progress of the matter.

Consideration of Appeal

The College Appeals Committee allows for the Chair of the Appeals Committee to act executively in deciding whether the appeal has merit and should proceed to the Committee. The Chair’s executive decisions are reported to the all the members of the Appeals Committee for ratification. In considering the student’s appeal the Chair may:

  • Evaluate the application for review and make a preliminary assessment as to whether there is sufficient evidence to make a decision.
  • Request further information from the student, the QMC director or another relevant person, including from the lecturer of the course.

The Chair, College Appeals Committee may take the following actions:

  • Deem the appeal to be invalid.
  • Decide to dismiss the appeal because the academic decision seems to the Chair to have been properly taken and the student has not presented sufficient evidence to justify further consideration of the appeal. The student is advised of the outcome with supporting reasons. The Chair reports the decision to the all themembers of the College Appeals Committee.
  • Refer the student’s appeal to a meeting of the College Appeals Committee. If this is the case, the student will be invited to attend the meeting and given at least 5 days’ notice. The student may also bring someone of their own choosing if they wish.

If the student’s appeal is referred for a decision in a meeting of the College Appeals Committee, the Committee may take the following actions:

  • Dismiss the appeal and affirm the decision in its original form.
  • Uphold the appeal and set aside the decision.
  • Find that the appeal presented by the student constitutes sufficient justification to require the Academic Dean to take certain actions in order to review the original academic decision and report back to Committee.

 

Records

Appropriate records will be kept of all meetings and documents pertaining to appeal under ” Student complaints and Appeal Records” All records relating to  appeals shall be deemed confidential and retained for a minimum of five years. During this time, all parties to the  appeal are entitled to appropriate access to these records.

 

Responsibility

The General Manager will be responsible for implementation of this policy and procedure and ensuing that all staff are fully trained in its operation.

 

Privacy

The college complies with the privacy principles set out in the Privacy Act 1988, when handling personal information. A student may apply for and receive a copy of the personal information held by the application that relates to that student.

 

Publication

This policy and procedure is also noted in the following ACC documents and locations.

-Student handbook

-Operational manual for staff

-ACC website (www.accu.edu.au)

Application Form : Appeals against Academic Decisions

APPROVAL

Complains  Policy and Procedure was agreed to and ratified by The Board of directors of Australia Christian College on 03/06/2015

APPEALS POLICY AND PROCEDURE

Australia Christian College (ACC) complies with the Commonwealth Privacy Act 1998 (the Privacy Act) to handle personal information in accordance with National Privacy Principles.

This privacy policy covers the collection, storage, use and disclosure of student’s personal information. This also gives students rights to seek access to the personal information that the College holds about them.

 

Purpose

To ensure compliance with the requirements of Clause 23 of Schedule 1A of the Privacy Act  and information Privacy Principles set out in the Privacy Act 1988, in handling personal information of all students.

 

Scope

This Privacy Policy applies to the collection, storage, use, disclosure and access to personal information relating to all individuals who have cause to liaise with ACC. Personal and sensitive information may be collected and stored in electronic and/or paper format.

This Privacy Policy does not apply to employment records used for employment purposes at ACC as per the Privacy Act.

 

Definitions

Centrelink: is an Australian Government Statutory Agency, assisting people to become self-sufficient and supporting those in need.

Personal Information: information or an opinion (including information or an opinion forming part of a database) that is recorded in any form and whether true or not about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. Personal information includes sensitive information. For the purpose of the Privacy Act 1988 (Cth) the personal information does not have to be a recorded form. For further information visit the Office of the Australian Information Commissioner website, http://www.oaic.gov.au/

The Privacy Act 1988 (Privacy Act): is an Australian law which regulates the handling of personal information about individuals, This includes the collection, use, storage, and disclosure of personal information, and access to and correction of that information.

 

Policy Statement

The ACC collects minimum personal information from individual students and others in order to establish and administer effective communications and record-keeping. This usually includes factual data such as name, contact details, records of attendance, results at ACC courses, and personal welfare such as family matters, medical matters, financial matters, staff recruitment information, etc.)

Students are entitled to protection of their privacy, as are staff and others who might have dealings with ACC. Privacy considerations apply to all information, the College may hold about students.

Staff of ACC may require access at times to personal information about some students in their interests. To the extent that the information is private, ACC will restrict access to those staff who may need the information in order to carry out their responsibilities.

ACC will store all information about students securely in a safe computer system and cabinets so that the information is protected.

ACC will not disclose personal information to people outside the College other than in accordance with any legal or academic obligations for example to Centrelink or a Court .

ACC will not disclose any personal information to other students. However,  personal information may be released if it is necessary for  successful completion of course requirements, emergency purposes or compliance with legislative reporting requirements, and other uses permitted by the privacy laws. For example, peer students’ counselling practice or small group assignments may require personal information to be shared.

ACC reserves the right to use any photographs, recordings or videos taken of staff and students in its marketing materials. This right is acknowledged by students when signing their application forms.

ACC may send marketing material and other optional communications from time to time. Individuals can opt out of receiving this information by notifying ACC in writing.

Our Internet Service Provider makes a record of each visit to our website and collects academic information about each student for record keeping purposes.

Only restricted staff can access the student management system with allocated usernames and passwords.

Students about whom ACC holds personal information may seek access to that information and correct it if necessary, subject to some exceptions allowed by the Privacy Act. Requests for access must be in writing, and a small fee may be charged (20 dollars).Persons may apply for viewing and receiving a copy of their own personal information.

ACC takes reasonable steps to ensure that personal information is protected against loss and unauthorised use. However, to the extent permitted by law, ACC excludes any liability in contract, tort or otherwise for any security breach

ACC takes all reasonable steps to ensure that personal information is up to date.

Individuals can assist by notifying ACC of changes to their personal information.

 

Appeals

If an individual believes that their personal information has not been dealt with in accordance with the Privacy Act, they may lodge a complaint. All complaint must be made in writing within the timeframe specified in the relevant Grievance Policy.

If the complaint is not satisfied with the outcome, they may refer the matter to the office of the Australian Information Commissioner at:

-Website:  http://www.oaic.gov.au

-Phone: 1300 363 992

 

Related Policies and Procedures

This Privacy  Policy and Procedure is also noted in the following locations:

 

-Student handbook

-Operational manual for staff

www.accu.edu.au

 

Approval

This Grievance Policy and Procedure was agreed to and ratified by The Board of Directors of Australia Christian College on 03/06/2015

목적

This policy documents ACC’s policy for assessing requests from an overseas student to transfer to another provider prior to the student completing at least six months of the course for which a student visa was granted and the student admitted to the ACC. It also sets out procedures to be followed in dealing with such requests.

 

ACC에서 다른 기관으로 전출

ACC shall not knowingly enrol the student wishing to transfer from another registered provider’s course prior to the student completing six months of his or her principal course of study with their respective institutions except where:

  1. the original registered provider has ceased to be registered or the course in which the student is enrolled has ceased to be registered
  2. the original registered provider has provided a written letter of release
  3. the original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course, or
  4. any government sponsor of the student considers the change to be in the student’s best interest and has provided written support for that change.

 

다른 기관에서 ACC로 전입

ACC will consider requests for transfer fairly, but such a request will be summarily refused unless:

  1. The student has a valid enrolment offer from the receiving provider;
  2. ACC has had sanctions placed against its registration as a CRICOS Provider by the Australian Government or state or territory government or the registration of the course on CRICOS has been revoked and the student is prevented from continuing his/her principal course;
  3. A government sponsor (if any) deems that the transfer is in the best interest of the student and has provided written support for that change;
  4. ACC believes there are reasonable grounds for the transfer; and
  5. An appeal (internal or external) on a matter that may reasonably result in the student wishing to seek a transfer, supports the student.

 

절차

Upon receiving a request from an international student enrolled in one of the award courses of ACC to transfer to a course offered by another registered provider the following procedure shall be followed:

  1. All requests for transfer to another course shall be in writing, using the  application form and signed and dated by the student concerned.
  2. The request for transfer shall provide full details of the course the student is currently enrolled in at ACC, the duration since enrolment, course units completed, performance achieved and other details.
  3. The request for transfer shall detail the reasons why a transfer to another course is being sought.
  4. The request for transfer must specify the date of transfer.

 

제한

The request is assessed against the grounds for granting transfer as follows:

Grounds for granting permission to transfer to another course outside the ACC

  1. The student must have completed at least 6 months of his or her principal course of study with ACC.
  2. Or ACC should receive a letter from the student’s government sponsor outlining why it considers the transfer to another course to be in the best of the student.
  3. Or ACC has reasons to believe that the student will materially benefit from transfer to the designated course provided by another registered institution.
  4. Or ACC has decided to cease offering the course due to low enrolment or other reasons.
  5. Or ACC is required by the Australian Government or ACT Government to cease to offer the course.

 

릴리즈 레터 Letter of Release

  1. If the circumstances involved in continued enrolment in the student’s ACC course are considered to be detrimental to the student and the application is in accordance with ACC policy, the Letter of Release will be granted at no cost to the student.
  2. ACC shall issue a Letter of Release to transfer to another registered provider at no cost to student. ACC shall advise the student to contact Department of Immigration and Citizenship (DIAC) to seek advice whether a new student visa is required.
  3. The student will be provided with written notification of the outcome of his or her application for transfer between registered providers within 14 working days of the application being received by the Registrar. This notification will advise the student of the need to contact the Department of Immigration and Citizenship (DIAC) to ascertain whether a new visa will be required.
  4. The Registrar will report the student’s termination of studies to DIAC.
  5. The approval of transfer of a student to another institution does not indicate the agreement to provide any refund. Refunds are governed by the ACC Refund Policy (Overseas Students), independent of this policy.
  6. ACC shall respond in writing to the student seeking the transfer within 14 working days of receiving his or her request.

 

승인 불가

  1. ACC may refuse to release a student for transfer to another registered provider if ACC has reasons to believe that the transfer will not be in the best interest of the student or suspects that if the transfer is granted the student may not comply with his or her student visa conditions.
  2. If the request for release is refused, the student will be informed that he/she is unable to transfer from ACC this time, but is welcome to re-activate the application when the 6 month period of Principle course has passed.
  3. The criteria used and the reasons for refusal are to be provided to the student in writing within 14 working days of the initial application, together with advice that it is possible to lodge an appeal if the student believes there are sufficient grounds. ( See ACC complaints and appeal policy of the ACC website)
  4. ACC shall keep records of all requests from students for a letter of release and the assessment of, and decision regarding, the request on the student’s file.

Students on any accredited course need to be assessed against the accredited outcomes (units and elements of competency and performance criteria) of the course. Assessing is normally done by the student’s trainer/tutor. This means that the trainers/ tutors who are assessing the student and their work must know the units and elements of competency and performance criteria set out in the subject outlines and keep up to date with any changes. Assessment procedures and policies are listed in the next few pages.

 

General information

Qualifications for assessors

ACC trainers/tutors will require the assessing and training qualification as prescribed by the NVR (Certificate IV TAE), or work closely mentored by an experienced assessor (trainer) until they have completed the qualification. Trainers are required to complete this qualification before working for ACC. They must also possess the qualification they are assessing and be able to provide evidence of current industry experience in this competency.

Specifically, assessors must be well acquainted with the material they are assessing—this means thoroughly understanding the competency based training requirements and by reading any new books for assignments

Assessment against AQF requirements

Students are also assessed in accordance with the Australian Qualifications Framework (AQF) level of their training. The level and outcomes for each course are listed on course outlines.

Principles of assessment

Assessment mapping guides, which map all ACC assessments against their relevant unit of competency, will be used together with other assessment tools. Each assessment tool shall be identified by the unit code, title and version. The following requirements apply:

  • Competency based training (CBT) focuses on outcomes (what a person can actually do related to a specific industry standard). Assessment, as in all CBT courses, will be either competent (C) or not yet competent (NYC). Competency is defined as having the knowledge, skills and attitude to perform a task.
  • An assessment instrument (or plan) is the method used to assess competency. Assessments are initial (diagnostic assessment), on-going (formative assessment), or final (summative assessment – workplace competence). Recognition of prior learning is also part of assessing competence.
  • A minimum of four, preferably more, forms of evidence shall be gathered for each unit—for example, small group assessment, Journal, written assessment and a report on counselling practice.
  • Assessment of practical participation may be done by external supervisors assessing a student’s skill in practice.
  • Assessment instruments shall be written in clear, unambiguous language and students shall be given the opportunity to view all pieces of assessment for clarification before being assessed
  • Students may be given the opportunity to negotiate how they may present their evidence of assessment (for example, email, hard copy, audio recording).
  • The tutor must be prepared to spend additional one on one time with struggling students to assist them in becoming competent.

Rules of evidence

The use of ACC assessment cover sheets is mandatory to ensure authenticity of students work. Assessment should be done using marking schedules to assist accuracy and consistency of judgment. Documented observation of practicum work provides evidence of authenticity, currency and validates the aspects of underpinning knowledge assessed in the written assignments. Assessing several observations supports the notion of gathering sufficient evidence and permits a more accurate assessment of competence.

Re-submission and assessment

As a requirement of competency based training students have the right to re-assessments in order to become competent. Normally for a written assignment this would be one re-assessment to be completed within a specified period of time. The first re-assessment is without cost but any additional re-assessments will incur an administration fee of $50 (payable to ACC and which is given to the trainer to be forwarded to the National Office).  This process should be negotiated between the trainer/tutor and the student. Again, the tutor must be prepared to spend additional one on one time with struggling students to assist them in becoming competent.

Appeals process

If a student is dissatisfied with the result of their assessment they should appeal directly to their tutor or assessor. Their next level of appeal would be to the general manager. If still unsuccessful they can appeal to the Chief Executive Officer. (See grievance policy is in the Student handbook).

 

Forms

Official ACC Assessment and moderation forms to be used by trainers are as follows:

  • Cover Sheet
  • Journal
  • Small group assessment
  • Subject Assessment
  • Term  Assessment
  • Moderation Form 1/2
  • Master year record

All official forms are authorized only by the CEO. They must not be altered, but trainers/tutors may develop electronic versions.

Notes on using the forms

When an assignment is submitted to and received by the trainer, the trainer will record the date received on the assessment cover sheet of assignment. The tutor will also record on this form the assessment result and any comments he or she wishes to make.

All assignments are to be assessed and recorded soon after submission and at the end of term copies of the subject Assessment Sheets are passed to the tutors. The tutors then sends within two weeks (three weeks maximum) a copy of the term Assessment Sheet to the general manager at ACC Office for recording.

Completed forms must be filed for each student

All assessment records used by the tutor and assessor must be securely and confidentially filed.

At the start of a new tutorial group, tutors are to establish a designated filing system for this group including a separate file for each student. Each file should contain: Term Assessment Record and Student Contact Sheet, progressive results of assessment and completed Assignment cover sheets. This filing system will need to be portable to enable it to be brought to seminars for updating and audit purposes. Tutors may use electronic documents (spreadsheets, tables, etc.) however their system is to fulfill all of the functional requirements of the paper-based system.

Procedure for the end-of-year forms

At the end of the year, the general manager checks the completed forms of the year to confirm each student’s completion and finalize students’ academic records and transcripts issued. Certificates are distributed at their next graduation ceremony or promptly posted to graduates who choose not to or cannot attend the ceremony.

Tutors send all completed form with Assignment cover sheets to the general manager at the ACC Office by the end of December for placing into student files.

 

Criteria and guidelines

In competency-based training and assessment students are graded for their units simply with either competent (C) or not yet competent (NYC). This is all that appears on official forms and transcripts.

For pieces of unit being assessed students are graded a satisfactory (S) or not yet satisfactory (NYS)

To enable the student to assess the standard of their work assessors are to give feedback on each assignment. The feedback should include a summary of the performance by inserting at the end of each assignment and on the cover sheet one of the following comments: outstanding work, excellent work, very good work, good work or not yet competent. No percentages should be included.

Consistency in assessing across the Board is the desired objective for assessors and ongoing staff training and moderation of assessments will ensure that this occurs.

Assessment of competencies must be completed using more than one method:

  • It is initially done by an written assignment, using assessment criteria.
  • This is followed by an exercise conducted by the trainer/tutor in the tutorial group. This is done through the tutor asking questions to each student relative to the performance criteria (PC) from each unit of the previous term in the small groups. The answers by the student should be presented in a professional manner. The PCs are listed in the subject outlines. Oral assessment is used for recording results of this assessment by the trainer/tutor. The assessment results contribute towards the overall assessment for the subject and recorded on the term assessment form.
  • Through the journal.
  • For the practicum units assessment is by various assessment, small group assessment and supervisor’s feedback

Reports, Essays and Written Assignment

Guidelines for assessing reports, Essays and written assignments are as follows:

  • Were all questions answered, taking note of keywords such as evaluate, discuss and describe?
  • Was the prescribed word limit followed? If it was exceeded the assignment is returned to the student to be resubmitted with the correct word limit within a period of one week.
  • Authorized assessment criteria must be used to assist in the objective weighing of assessments.
  • Were relevant scriptures used?
  • Was the material in the relevant textbook and any associated required reading covered?
  • Was the associated textbook (if applicable) utilized?
  • Were other resources effectively utilized?
  • Were relevant illustrations given ?
  • Were references properly acknowledged (see student handbook)?
  • Was the material related to the topic?
  • Trainers are required to co-assess (moderate) the assignments of other tutors to ensure consistency.
  • Was the assignment handed in on time?

Other guidelines for assessment

  1. Has the assignment cover sheet been properly completed and signed by student and tutor.
  2. Assessments are to be completed immediately after assignments are submitted.
  3. Constructive and encouraging feedback in writing on the assignment and cover sheet is given to the student promptly—this should be during the term for assignments handed in during the term. Tutors must retain a written copy of their feedback in case of possible future dispute about it. Feedback is also given verbally to the student on the telephone or at the following seminar.
  4. Trainer/tutors must not hesitate to ask the student to resubmit assignments, or portions of assignments, that they see as substandard and not up to competency level. A specified time limit should be given for this.
  5. If a student exceeds the prescribed word limit the assignment must not be assessed but handed back to the student to be resubmitted with the correct word limit within three days (maximum of one week in special cases).
  6. If the student’s work is not far below standard in few areas this could possibly be attended to verbally, or by coaching over the phone or at the seminar.
  7. Trainer/Tutors are to provide assistance to the student if necessary to enable the student to reach the required level of competency. Care, consideration and extra time spent are required with special-needs students.
  8. Students with certain disabilities may be assessed orally.
  9. Firmness is necessary in relation to students reaching a level of competence in assignments. If any portion of the student assignments is not up to the required competency level, the tutor must explain the reason to the student and ask the student to resubmit it within a short specified period.

Assessment in practicum

Assessment in practicum is done by trainers observing students demonstrating skills in small groups. And industrial supervisor’s feedback will be contributed to the assessment .  The assessment is recorded on assessment Form.

 

Late submission of assignments

Students must submit assignments by the due dates. The General Manager only approves an exception to this. It is important that this policy is applied consistently . Students will produce better results and tutors will have a less stressful time if these standards are firmly established during term one.

If students do not submit their work on time they must pay a late fee of $50 payable to the AIFC. The tutor must inform the accounts manager of any such late submission and the name of the assignment and the accounts manager will send the student an invoice (this fee may be waived by the trainer/tutor genuine exceptional circumstances).

Flexible learning and assessment

The flexible learning and assessment criteria described in the Operational handbook need to be observed by tutors and assessors. For example, some students

because of handicap may need to be assessed orally.

 

Moderation and Validation of assessments

Moderation and validation of assessments operates at three levels:

  1. At the training Package level. At this level all new or revised assessments tools shall be moderated by external advisors or quality management team other than the tool designer using validation form -Training Package or industry consultation form. Evidence of moderation is to be kept on file with other assessment and version control records. Validation for all new assessment tools occur when they are made through industry advisors and validation for all revised assessment tools could occur at staff conference every year.
  2. 2. At the delivery and assessment level where staff shall moderate samples of student’s assignments assessed by other staff members. Form (Moderation Form)is to be used for this purpose. See below for details about this level.
  3. At the Accreditation and Registration Authority level where involvement in external moderation activities with the national standard setting agencies, or the Australian Skills Qualifications Authority (ASQF)), or their representatives, as required. Both procedures (a) and (b) above could be utilised to provide evidence and resources whilst working with the external moderators.

 

Specific information about moderation at the delivery/assessment level

What should be moderated at this level? A sample of the each trainer/tutor’s marked assignments, including: Journals, Essay, Report, Written assignment, etc.

How many samples should be moderated?

A minimum of one of the following per tutor is to be moderated each term (as applicable):

  • Essay
  • Report
  • Written assessment
  • Journal

 

Other assessment tasks are to be moderated at least once annually for each trainer/tutor.

When could moderation occur at the delivery and assessment level?

Moderation could ideally occur during the process of marking a group of similar assignments.

Supervisor (general manager) of trainers/tutors shall be responsible for planning and monitoring the moderation process. She may utilise mid-term meetings, tutor networks, seminars or other processes that work best for their context.

It is recommended that tutors regularly scan the assessed assignment work (during seminars) to ensure quality assessment and feedback is occurring.

Who can moderate at this level?

General Manager or CEO (Senior Trainer) can conduct moderation. One of the roles of general manager is to moderate tutors work at seminars.

How can moderation occur at this level?

(a) Moderation starting from a clean (unmarked assignment)

Tutors who receive their students’ assignments electronically would be encouraged to e-mail an unmarked copy to the moderator. Both parties would mark the assignment. The tutor would then email (forward) a marked copy to the moderator who would complete the moderation process by using Moderation Form. The moderator would then initiate feedback to the tutor.

The above process should also be applied where student’s assignments are received in hard copy.

(b) Moderation from a marked assignment

Where photocopying is not available, moderation would need to occur at mid-term meetings, seminars, tutor networks, (or other processes that work best for their context). Under these circumstances moderators would moderate the marked assignment and provide immediate feedback to the tutor using the Moderation form

How is moderation documented, recorded and filed?

The General Manager should securely hold and file moderation forms and associated assignments for audit purposes. These are to be securely filed for a period of two years and are then to be replaced with a current, moderated version of the same assessment type

The trainers/tutors may choose to store only two of each assignment moderated per unit (for example, two Reports, two written assignments).

Overview

In line with legislation from the ‘National Code 2007 standard 11’ providers of education to overseas students are required to have a documented policies and procedures for monitoring student attendance.

Under Australian visa regulations, holders of student visas are required to attend a minimum of 80% of scheduled course hours, and as a provider, Australia Christian College(ACC) is responsible for monitoring attendance records. Students whose attendance falls below 80% must be reported to DEEWR through PRISMS.

The purpose of this document is to outline processes for monitoring student attendance. ACC is responsible for its administration systems to ensure attendance monitoring and compliance.

 

Scope

ACC accepts the responsibility to monitor and to educate students about attendance compliance at all stages of a student’s enrolment and tuition.

The policies and procedures outlined here apply to the staff and students of ACC and are consistent with all course documents provided to students and the material provided to staff.

 

Terminology

Satisfactory Attendance – a minimum of 80% of scheduled course contact hours (with or without medical certificates)

Compassionate or compelling circumstances are those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing.

 

Policies Implementation

ACC must comply with the ESOS Act and its regulations. Each staff member involved in the promotion, recruitment, admission delivery, management or administration of overseas students on student visas is responsible for the implementation of this policies. The policies will be filed electronically in the public folder.

The course director will review the attendance monitoring process for each semester by the last day of that semester. A Summary of monitoring attendance sheet will be kept up-to-date by the course director to ensure all steps of the procedure have been followed.

The following records will be kept for two years – class rolls, attendance monitoring summary sheet, copies of warning letters, medical certificates or other evidence of compassionate or compelling reasons for non-attendance, correspondence and documents related to students’ Complaints or Appeals.

 

Policy Review

The general director will review these policies annually, or in case of legislative changes governing the delivery of education services to overseas students on a student visa.

 

General Principles

All student absences are marked daily on the weekly attendance roll by the class tutor. It is a tutor’s responsibility to maintain class rolls so that they accurately reflect attendance. Tutors are the first line of inquiry and it is their responsibility to discover why a student is absent, late or leaves early.

Students that have not attended for five consecutive days are contacted and also asked to attend counselling with the course director.

All students are subject to attendance requirements. It is made known to the students prior to enrolment, after enrolment and throughout their course by their tutors and staff.

80% is the minimum attendance required for a student to complete a course. Students with less than 80% attendance may request a letter to prove their study, which will have their course, dates, level attained and overall attendance.

Attendance thresholds for enrolments, i.e. how many absences can be taken whilst achieving the minimum attendance requirement, are not advertised, but may be given to an individual student at the discretion of ACC, per individual case.

Students receive up to two warning letters relating to poor attendance. When a student’s attendance falls to 80% or below, they are issued with an Intent to Report to Immigration letter. Students have 20 working days to appeal in writing their absences. Medical certificates must be produced during this time. For student visa holders, it is necessary to explain why ACC should not report them to the Department of Immigration and Citizenship (DIAC).

Although student visa holders are told that they will be reported if their attendance falls below 80%, it is at the discretion of ACC whether to report a student whose attendance is 70%-80% and who is making progress in the course.

It is important for all staff to be aware that accepted non-attendance are serious illness accompanied by a medical certificate, national disaster, and family emergencies, where there is supporting evidence.

In the same way, long-term non-attendance, without regard for the rules of the study visa, may be a cause for suspension of course (see ACC Policy for Deferring, Suspending or Canceling the Student’s Enrolment).

At any time, a student may initiate the school’s complaints and appeals procedure. (see ACC Complaints and Appeals Policy and Procedure)

 

Policies Content and Procedures

1.Procedures for informing students of the attendance regulations

Students will be advised as follows:

1) At the time of enrolment, students are advised of the attendance requirement. They are also advised of the consequences of poor attendance. All students at the time of enrolment are asked to accept the conditions of enrolment which includes an undertaking to maintain at least 80% attendance.

2) Information on attendance is included in the Student Handbook. It includes:

  • the 80% attendance requirement
  • the consequences of not maintaining satisfactory attendance
  • the requirement to notify ACC if the student is sick
  • provision of a doctor’s certificate for one or more days absence due to illness
  • the information that a student’s attendance may be affected if they are late to a class.

3) Students are advised again verbally during orientation, and by their tutor on the first day of classes.

 

2. Procedures for monitoring attendance

1) Marking the roll and assessing satisfactory attendance

(1) Tutors mark the class roll for each session.

Marking of Roll

If a student is absent from the whole session for any reason, mark (a) on the roll.

(2hrs=2% absence)

From 10-30 minutes late for a class session, at any time of the day: (L)=Late

(4 x L=2% absence)

More than 30 minutes late for a class session, at any time of the day:(AL)

(2 x AL=2% absence)

(2) Tutors advise their course director if any student is absent for five consecutive days without notifying ACC.

(3) Tutors advise their course director of any students who are habitually late or regularly absent. Class attendance is calculated weekly.

2) Students as being absent for five consecutive days without ACC approval, or whose attendance is at risk of falling below 80%.

(1) Telephone contact is made with any student who have been absent for more than five consecutive days without approval or where the student is at risk of not attending for at least 80% of the scheduled course contact hours for the course.

(2) The student is asked to make an appointment with the course director to discuss reasons for the absence and to be counselled about attendance requirements. A verbal warning is given and an action plan is agreed with the student. If appropriate (eg if poor attendance is due to homesickness, social or psychological issues), the student is referred to the general manager for further discussion, advice or referral. The course director is informed about the outcome of the interview. A student file note is made to document the meeting.

(3) If the problem is repeated, up to two written warnings may be given and the student will be asked to attend an interview with the course director or General manager. Documentary evidence of the reason for absence(eg medical certificates) will be requested. A student file note is made to document the meeting. The student signs the bottom portion of the warning letter to indicate she/he received it and attended an interview.

A copy of the evidence will be retained in the student’s file.

 

3) Students unable to achieve satisfactory attendance

(1) Should a student receive a first and second warning letter, they have 20 working days to provide a written response explaining why ACC should allow them to continue studying at the ACC and should not report them to DIAC.

(2) Students who are no longer able to achieve 80% attendance for the period of their CoE will be given written notice of the intention to report to DEEWR through Prisms. The student will be given twenty(20) working days to make an appeal through ACC’s appeals process and warned that attendance will continue to be monitored during that period. The ACC Complaints and Appeals policy is documented and available to students on the ACC website; www.accu.edu.au.

(3) If the student’s appeal is unsuccessful, s/he is reported to DEEWR through PRISMS. PRISMS generates a Section 20 breach notice which is sent to the student. A copy is kept on the student’s file. An appeal may be lodged and can be successful if supported with genuine medical certificates and the student’s attendance is above 70%. The appeal decision will be made by a committee of various key ACC staff who will meet to discuss each individual case.

(4) Upon advisement by DEEWR, it is at the discretion of ACC whether to report the student to DIAC if the student has finished their course of study prior to the 20 day time period after the first and second letter. All students with less than 70% attendance will be reported to DIAC.

(5) After discussion with the course director and general Director, a student may be reported to DIAC via the PRISMS system. Detailed information relating to the individual student’s case is input into the PRISMS system. A system-generated “Letter of Non-compliance”is given or sent to the student.

(6) Although the matter is now in the hands of DIAC, ACC can provide some guidance to the student in terms of assisting the student in understanding the process DIAC will take. At any stage, the student is welcome to take advantage of ACC Complaints and Appeals Policy & Procedure.

A copy of the evidence will be retained in the student’s file.

 

3) Compassionate or Compelling Circumstances

In the following circumstances, the course director, in consultation with the general manager, may decide not to report a student for breaching the 80% attendance requirement.

  • The student is maintaining satisfactory course progress.
  • The student’s attendance is at least 70%, and
  • The student produces documentary evidence clearly demonstrating that compassionate or compelling circumstances apply.

Policy

  1. The Diploma of counselling must be completed within two academic years (8 terms) as specified on the student’s COE. It covers 17 units of competency including 13 core units and 4 elective units.
  2. The course requirements for each term will be explained clearly to the student at the start of each term in the intensive seminar. Course outline and each unit outline will be given to the students as well.
  3. In order to complete the course successfully, students must follow the course requirements for each term including academic and skills performance and attendance responsibility.
  4. Academic performance will be monitored and students are required to achieve satisfactory academic progress in the course as part of student visa requirements.

For that purpose :

  • Students must take at least one unit that is not by distance or online learning each term. Each term is composed of two or three units and it lasts usually 9 to 11 weeks.
  • Students must demonstrate competency in at least 50% of units each term( a study period).
  • Students’ tutors will assess and record each student’s progress (academic results) at the end of each term based on the results of all assessments.
  1. Where students have been identified as at risk of not meeting the academic requirement, all possible efforts shall be made by the means of intervention strategies to ensure that the student is given the opportunity to rectify their situation, but where this is not possible their non-compliance of this requirement must be reported to Department of Education and Department of Immigration and Border Protection (DIBP) via Provider Registration and International Students Management System (PRISMS).
  2. The primary goal of the procedures is to provide students who are not achieving a satisfactory level of academic progress with knowledge of and access to appropriate learning and other specified support and resources to assist them improve their academic performance.
  3. The following procedures outline a process to ensure that students are made aware and given opportunities by the means of activation of intervention strategies to rectify the situation.

 

Procedures

  1. Recording student academic performance

The assessment of students academic performance shall be conducted by qualified trainers/assessors(tutors) according to the Australia Christian College(ACC)’s assessment tools, methods and the recording processes.  All academic results are entered into the Students Records Management System by the Registrar, ACC.

  1. Monitoring Student Academic Performance

At the end of the study period (term) student’s tutors reports any of the following issues regarding a student to the Course director, ACC:

  • The student has been deemed ‘not satisfactory course progress’ in 50% or more of the units that he/she has attempted in the study period (term).
  • The current course load may restrain the student from completing the course within the expected duration as specified on the student’s CoE.
  • Where a trainer/assessor has identified the student at risk of making unsatisfactory course before the end of the study period (term).

(a)  Appropriate intervention strategy will be implemented where the student is at the risk of not maintaining satisfactory course progress.

(b)  The student will be contacted by student’s tutor by telephone, email or mail and invited to a meeting to develop an action plan, which assists to improve student’s academic performance.

(c)  The student will need to come and discuss the appropriation of the course selection and opportunities for reassessment in subjects previously been assessed as ‘not satisfactory’.

(d)  Students must be made aware that unsatisfactory course progress in two consecutive study period(term) will be reported to Department of Education DIBP by ACC and can lead to cancellation of their student visa (depending on the outcome of any appeal process if accessed).

(e)  The Course director or the Trainer/Assessor(tutors) will work with the student to ensure that the discussed action plan is implemented and produces higher levels of academic performance.

(f)  Without a reasonable cause for ongoing underperformance i.e.  unsatisfactory course progress in 50% or more of the units for two consecutive study period (term), the Course director, ACC will refer the case to the ACC general manager who will evaluate the situation for the termination of student enrolment.

(g)  The reasonable cause is compassionate or compelling circumstances that are beyond the control of the student and they have an impact on the student’s capacity and/or ability to progress through course.  These could include but are not limited to:

(1)  Serious illness to injury, where a medical certificate stages that the student was unable to attend classes.

(2) Bereavement of close family members such as parents or grandparents (where possible death certificate should be provided).

(3) Major political upheaval or natural disaster in the home country requiring their emergency travel and this has impact on their studies.

(4)  A traumatic experience which could include but not limited to:

1)  Involvement in or witnessing of an accident, or

2)  A crime committed against the student, or

3)  The student has been witness to a crime and that has impact on the student (these cases should be supported by the police or psychologist’s report).

(h)  Where ACC has assessed the student as not achieving satisfactory course progress, ACC will notify the student in writing of its intention to report to DIBP for the student’s not achieving satisfactory course progress. The written notice will inform the student that he or she is able to access the ACC’s complaints and appeals process and that the student has 20 working days in which to do so. A student may appeal on the following grounds:

(1) provider’s failure to record or calculate a student’s marks accurately,

(2) compassionate or compelling circumstances, or

(3)provider has not implemented its intervention strategy and other policies according to its documented policies and procedures that have been made available to the student.

(i)  Where the student has chosen not to access the complaints and appeals processes within the 20 working days period, the report will be submitted via PRISMS.

  1. Activation of intervention strategy

(1) If a student is not deemed competent in 50% or more units attempted in a study period (term), the student’s tutor shall immediately notify the Course director and a Warning Letter shall be sent indicating the student is required to contact and organise an appointment with the Course director to discuss their poor academic progress and intervention strategies to ensure they stay above the 50% academic progress requirement for the following study period (term).

(2) If the student does not respond within 7 days the student’s tutor will attempt to contact the student via telephone. If this fails the matter shall be forwarded to the ACC Director who will then again try to contact the student and pursue the matter further.

  1. When a student’s academic progress fails below 50% for 2 consecutive study period:

(1) The student shall be sent a ‘Breach Recorded letter indicating they are going to be reported to DIBP for unsatisfactory academic progress in their course of study by the general manager. They are informed that this has occurred as they have failed to be deemed competent in more than 50% for two consecutive study periods.

(2) They are also informed of their ability to access the complaints and appeals process and have 20 working days to do so.

(3) If the student does not go through any appeal or complaint process within 20 working days, the report shall be submitted to DIBP via PRISMS by ACC general manager.

(4) A copy of all letters, details of phone calls/SMS made, and any reports are to be kept in the student files.

  1. Intervention Strategy Guidelines

(1) Intervention strategies to be put in place may incorporate the following:

(a)  Student will be advised to attend the catch up classes.

(b)  Mentoring programs will be implemented.

(c)  Counseling will be arranged for the student.

(2) Reduction of load may be advised but the student will be advised to complete the course in the expected duration and he/she cannot exceed duration beyond the specified course duration on CRICOS.

(3) This intervention strategy specifies the procedures for indentifying and assisting students at risk of not meeting the required course progress requirements i.e. not attaining competency in 50% of units undertaken in a study period. This intervention strategy must be made available to students.

(4) ACC would develop their intervention strategy for each student on a case by case basis.  These guidelines include suggested actions, however these suggested actions are not exhaustive.

(5) When an intervention strategy has been activated for a student, documentation must be kept in the student’s file for all follow up meetings, support provided and strategies undertaken by the student. The course director will be in charge of keeping records.

(6) If it is noted that the student is not following the intervention strategy in place for the student, it is recommended that the student is sent a letter reminding the student that if they continue to not meet academic progress requirements he/she will be reported to Department of Education and DIBP (Department of Immigration and Border Protection) by the general manager

Policy

  1. The Diploma of counselling must be completed within one academic year (4 terms) as specified on the student’s COE. It covers 11 units of competency including 5core units and 6 elective units.
  2. The course requirements for each term will be explained clearly to the student at the start of each term in the intensive seminar. Course outline and each unit outline will be given to the students as well.
  3. In order to complete the course successfully, students must follow the course requirements for each term including academic and skills performance and attendance responsibility.
  4. Academic performance will be monitored and students are required to achieve satisfactory academic progress in the course as part of student visa requirements.

For that purpose :

  • Students must follow all the instructions of course outline and unit outlines each term. Each term is composed of two or three units and it lasts usually 10 weeks.
  • Students must take at least one unit that is not by distance or online learning each term.
  • Students must demonstrate competency in at least 50% of units each term( a study period).
  • Students’ tutors will assess and record each student’s progress (academic results) at the end of each term based on the results of all assessments.
  1. Where students have been identified as at risk of not meeting the academic requirement, all possible efforts shall be made by the means of intervention strategies to ensure that the student is given the opportunity to rectify their situation, but where this is not possible their non-compliance of this requirement must be reported to Department of Education and Department of Immigration and Border Protection (DIBP) via Provider Registration and International Students Management System (PRISMS).
  2. The primary goal of the procedures is to provide students who are not achieving a satisfactory level of academic progress with knowledge of and access to appropriate learning and other specified support and resources to assist them improve their academic performance.
  3. The following procedures outline a process to ensure that students are made aware and given opportunities by the means of activation of intervention strategies to rectify the situation.

 

Procedures

  1. Recording student academic performance

The assessment of students academic performance shall be conducted by qualified trainers/assessors(tutors) according to the Australia Christian College(ACC)’s assessment tools, methods and the recording processes.  All academic results are entered into the Students Records Management System by the Registrar, ACC.

  1. Monitoring Student Academic Performance

At the end of the study period (term) student’s tutors reports any of the following issues regarding a student to the Course director, ACC:

(1) The student has been deemed ‘not satisfactory course progress’ in 50% or more of the units that he/she has attempted in the study period (term).

(2) The current course load may restrain the student from completing the course within the expected duration as specified on the student’s CoE.

(3) Where a trainer/assessor has identified the student at risk of making unsatisfactory course before the end of the study period (term).

(a)  Appropriate intervention strategy will be implemented where the student is at the risk of not maintaining satisfactory course progress.

(b)  The student will be contacted by student’s tutor by telephone, email or mail and invited to a meeting to develop an action plan, which assists to improve student’s academic performance.

(c)  The student will need to come and discuss the appropriation of the course selection and opportunities for reassessment in subjects previously been assessed as ‘not satisfactory’.

(d)  Students must be made aware that unsatisfactory course progress in two consecutive study period(term) will be reported to Department of Education DIBP by ACC and can lead to cancellation of their student visa (depending on the outcome of any appeal process if accessed).

(e)  The Course director or the Trainer/Assessor(tutors) will work with the student to ensure that the discussed action plan is implemented and produces higher levels of academic performance.

(f)  Without a reasonable cause for ongoing underperformance i.e.  unsatisfactory course progress in 50% or more of the units for two consecutive study period (term), the Course director, ACC will refer the case to the ACC general manager who will evaluate the situation for the termination of student enrolment.

(g)  The reasonable cause is compassionate or compelling circumstances that are beyond the control of the student and they have an impact on the student’s capacity and/or ability to progress through course.  These could include but are not limited to:

(1)  Serious illness to injury, where a medical certificate stages that the student was unable to attend classes.

(2) Bereavement of close family members such as parents or grandparents (where possible death certificate should be provided).

(3) Major political upheaval or natural disaster in the home country requiring their emergency travel and this has impact on their studies.

(4)  A traumatic experience which could include but not limited to:

1)  Involvement in or witnessing of an accident, or

2)  A crime committed against the student, or

3)  The student has been witness to a crime and that has impact on the student (these cases should be supported by the police or psychologist’s report).

(h)  Where ACC has assessed the student as not achieving satisfactory course progress, ACC will notify the student in writing of its intention to report to DIBP for the student’s not achieving satisfactory course progress. The written notice will inform the student that he or she is able to access the ACC’s complaints and appeals process and that the student has 20 working days in which to do so. A student may appeal on the following grounds:

(1) provider’s failure to record or calculate a student’s marks accurately,

(2) compassionate or compelling circumstances, or

(3)provider has not implemented its intervention strategy and other policies according to its documented policies and procedures that have been made available to the student.

(i)  Where the student has chosen not to access the complaints and appeals processes within the 20 working days period, the report will be submitted via PRISMS.

  1. Activation of intervention strategy

1) If a student is not deemed competent in 50% or more units attempted in a study period (term), the student’s tutor shall immediately notify the Course director and a Warning Letter shall be sent indicating the student is required to contact and organise an appointment with the Course director to discuss their poor academic progress and intervention strategies to ensure they stay above the 50% academic progress requirement for the following study period (term).

2) If the student does not respond within 7 days the student’s tutor will attempt to contact the student via telephone. If this fails the matter shall be forwarded to the ACC Director who will then again try to contact the student and pursue the matter further.

  1. When a student’s academic progress fails below 50% for 2 consecutive study period:

(1) The student shall be sent a ‘Breach Recorded letter indicating they are going to be reported to DIBP for unsatisfactory academic progress in their course of study by the general manager. They are informed that this has occurred as they have failed to be deemed competent in more than 50% for two consecutive study periods.

(2) They are also informed of their ability to access the complaints and appeals process and have 20 working days to do so.

(3) If the student does not go through any appeal or complaint process within 20 working days, the report shall be submitted to DIBP via PRISMS by ACC general manager.

(4) A copy of all letters, details of phone calls/SMS made, and any reports are to be kept in the student files.

  1. Intervention Strategy Guidelines

(1) Intervention strategies to be put in place may incorporate the following:

(a)  Student will be advised to attend the catch up classes.

(b)  Mentoring programs will be implemented.

(c)  Counseling will be arranged for the student.

(2) Reduction of load may be advised but the student will be advised to complete the course in the expected duration and he/she cannot exceed duration beyond the specified course duration on CRICOS.

(3) This intervention strategy specifies the procedures for indentifying and assisting students at risk of not meeting the required course progress requirements i.e. not attaining competency in 50% of units undertaken in a study period. This intervention strategy must be made available to students.

(4) ACC would develop their intervention strategy for each student on a case by case basis.  These guidelines include suggested actions, however these suggested actions are not exhaustive.

(5) When an intervention strategy has been activated for a student, documentation must be kept in the student’s file for all follow up meetings, support provided and strategies undertaken by the student. The course director will be in charge of keeping records.

(6) If it is noted that the student is not following the intervention strategy in place for the student, it is recommended that the student is sent a letter reminding the student that if they continue to not meet academic progress requirements he/she will be reported to Department of Education and DIBP (Department of Immigration and Border Protection) by the general manager

서론

  1. 이 시행 지침은 호주 기독 대학에서 제공하는 교육 및 훈련 서비스의 마케팅, 운용, 행정을 훌륭하게 실천하기 위한 기초를 제공한다. ACC의 방침과 행동에 대한 더 자세한 정보는 학생 편람과 직원 규정에 있다.
  2. 이 지침의 목적상, 학생이란 호주 기독 대학에서 제공하는 교육 및 훈련에 참여하는 자를 뜻한다.

 

훈련 및 평가 서비스의 제공

  1. 우리 기관은 최고 기준의 훈련과 평가 서비스를 제공하기 위한 방침과 관리정책을 실천하며, 학생의 이익과 복지를 안전하게 보호한다.
  2. 우리 기관은 학생들이 잘 훈련 받고 공부할 수 있는 학습 환경을 유지한다.
  3. 우리 기관은 등록한 학생이 기대하는 만큼 탁월한 직업적 자격을 얻을 수 있도록 훈련을 제공한다. 또한 학생들의 필요에 적합한 설비와 자재를 제공하여 학습 및 평가가 이루어지도록 한다.
  4. 우리 기관은 학생들의 실행과 발전을 감독하고 평가한다.
  5. 우리 기관은 교직원이 실력을 갖추었을 뿐 아니라, 학생들의 문화적 필요와 학습적 필요에 민감한지 확인한다.
  6. 우리 기관이 수행하는 평가는 인증된 기준에 맞게 이루어진다.
  7. 우리 기관은 교육과 훈련 서비스를 제공함에 있어서 교육 기회의 균등성과 편의성 기준을 유지한다. 학생들은 입학과 오리엔테이션 과정을 거치기 전에 모든 정보를 제공 받는다.
  8. 우리 기관의 모든 정책과 방침 및 과정은 최소 1년 1회 내부 감사를 받아, 직업교육훈련 자격 평가의 틀에 제시된 NVR (국가 직업 훈련 기록 (NVETR)) 기준에 맞도록 유지한다.
  9. 우리 기관은 위기 관리 과정을 수행하여 NVR 기준에서 제시하는 위험을 식별하고 관리하며, 우리 기관의 체계, 정책 및 과정의 자격이 이에서 벗어나지 않도록 교정한다.

 

학위서 발급

  1. 우리 기관은 각 학생이 적격성 항목을 완수하였을 때, 국가의 학위 발급 기준에 맞춰 학위를 발급하며, 학위서를 수여한다.
  2. 우리 기관이 수여하는 학위서에는 국가인증 훈련 로고가 부착되어 있다.

 

훈련 및 평가 서비스의 마케팅

  1. 우리 기관이 제공하는 훈련과 평가 서비스는 윤리적인 태도로 마케팅과 광고를 진행한다.
  2. 우리 기관은 학생의 개인 정보를 마케팅 자료나 기관에 사용하기 전에 사전 서면 동의를 받는다.
  3. 우리 기관은 지원 학생에게 당 기관이 제공하는 훈련의 결과를 정확하게 설명한다.
  4. 우리 기관은 학생과 훈련 계약을 하기 전에 모든 세부사항을 학생에게 알려 준다. 또한 허위 정보를 학생에게 제시하지 않는다.

 

재정 기준

  1. 우리 기관은 교육과 훈련 서비스를 제공하지 못할 시 학생이 지불한 교육비를 환불한다.
  2. 우리 기관은 학생과 재정 및 계약에 관하여 서면으로 동의서를 작성하며, 계약서의 사본은 언제나 학생에게 제시할 수 있다.

 

입학 허가

우리 기관은 학생의 입학 허가에 있어서 항상 윤리적이고 책임성 있는 태도로 진행하며, 학생의 교육 배경을 평가함에 있어서도 마찬가지다.

 

정보 제공

우리 기관은 지원 학생에게 정확하고, 타당하며, 최신의 정보를 포괄적이고 제한 없이 제공한다:

  • 우리 기관의 시행 지침
  • 해당 과정의 점수 상태
  • 입학 요건
  • 선험 학습 요건의 인정
  • 입학 일자, 기간, 과정의 내용
  • 과정을 완료 혹은 부분 완료하기 위해 필요한 인증 과정
  • 학위 수여를 위한 요건
  • 본 과정과 다른 훈련과의 관계
  • 평가, 졸업, 재평가 방침
  • 과정 등록비와 환불 방침
  • 불만 및 소구 과정
  • 학생과 훈련 제공자의 권리와 책임
  • 수업비가 무효 되는 조건
  • 학생 지원
  • 학습 및 평가 과정의 유연성
  • 교육 기회의 균등성과 편의성을 위한 직원의 책임

 

지원 서비스

우리 기관은 학생의 건강, 안전, 복지를 위해 적합한 보호를 제공한다. 또한, 이러한 제공이 제한 없이 정상적으로 제공된다는 표현으로서, 학문적 상담과 개인 상담에 있어서 적절한 서비스를 제공한다.

 

불만 사항 처리 지침

  1. 우리 기관은 학생이 점수에 대하여 불만을 가질 때 이를 공정하고 공평하게 접근할 수 있도록 허용하며, 불만이 있는 학점에 대하여 소구할 수 있는 과정을 열어 준다.
  2. 이를 위하여, 우리 기관은 불만 방침과 적절한 운용 기제를 활용하며, 학생 입학 시에 이를 학생에게 알려 준다.
  3. 불만이 내부적으로 해결되지 않을 경우, 우리 기관은 해당 사항에 학생을 도울 수 있는 단체 혹은 기구를 소개한다. 모든 소구와 불만 사항은 문서화한다.

 

기록물 보관

  1. 우리 기관은 학생의 출결 및 발전 기록뿐 아니라 모든 비용 지불과 차액 환불 등을 포함한 재정 기록을 정확하고 완전하게 보관한다.
  2. 학생은 자신의 개인 기록에 접근할 수 있다. ACC는 기밀 계약을 위해 하지 않는 한 모든 기록물에 대한 사본을 제공한다.

 

자격 관리

우리 기관은 학생의 만족도 관련 피드백을 환영하며, 이에 따라 교육 및 훈련 서비스를 개선한다. 자격 관리는 학생의 피드백, 과정 검토 및 직원 평가 등 다양한 경로로 진행된다. ACC는 모든 피드백 자료를 수집 및 분석하여 개선 요구 사항이 있을 시 언제든지 이를 시정하고자 노력한다.